Democasino Privacy Policy — Your Data is Completely Safe With Us

Welcome to democasino. We take the privacy of every registered member seriously. This Privacy Policy explains how democasino collects, uses, and safeguards your personal information.

By using the democasino website or app, you are considered to have consented to the data processing described in this Privacy Policy. Please read this policy carefully.

We believe transparency is the foundation of trust. That's why we want to explain clearly how your data is handled at Democasino — no complex legal language, just plain English.

Democasino only collects information necessary to provide its services. The data we collect falls into three main categories:

Information you provide directly:

• Name, date of birth & gender
• Email Address & Mobile Number
• Residential address
• National ID or passport number (for KYC verification)
• Payment account details (bKash/Nagad/Rocket number)
• Content of communications via live chat or email

Automatically collected data (during use):

• IP Address & Device Type
• Browser type and operating system
• Activity logs on the platform (pages visited and time spent)
• Gaming History & Transaction Records
• Data collected from cookies and similar tracking technologies

Data received from third parties:

• Transaction verification data from payment processors
• Risk assessment data from fraud prevention services
• Identity verification results from our KYC partner

Democasino uses your information for the following purposes:

Democasino never uses your data beyond the purposes stated above. If we ever need to use it for a new purpose in the future, we will notify you in advance and obtain fresh consent where required.

Democasino uses cookies and similar technologies (such as local storage and session storage) to enhance platform performance and personalise your experience.

Types of cookies we use:

• Essential Cookies: Required for maintaining login sessions, security verification, and core functionality. These cannot be disabled.
• Performance Cookies: Collects anonymous data to understand which pages are most used and where issues occur.
• Functionality cookies: Used to remember your preferences, such as language and theme.
• Marketing cookies: Used to show relevant promotions. You can opt out at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Democasino never sells your data. However, in certain limited circumstances, it may be shared with third parties on a restricted basis:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions is shared
• KYC Partner: For identity verification — data is used solely for verification purposes
• Technology Service Providers: For cloud hosting and server management — they are not permitted to use your data independently
• Legal Authorities: Under a valid order from a court or government authority in accordance with the laws of Bangladesh
• Fraud prevention services: Limited data may be shared to detect suspicious activity

All third-party service providers are contractually bound to uphold Democasino's privacy standards. We ensure they cannot use your data for their own commercial purposes.

Democasino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account, plus 5 years after closure
• Transaction records: Up to 7 years where legally required
• KYC Documents: Up to 5 years after account closure
• Customer Support Contact: 3 Years
• Gaming Logs: 2 Years
• Marketing consent records: 3 years after consent is withdrawn

Once the retention period ends, data is securely deleted or anonymised. Certain data may need to be kept longer due to legal obligations — in such cases, only the necessary information is retained.

As a democasino user, you have the following rights over your data:

To exercise any of these rights, email us at (privacy@democasino.biz) to submit your request. We will respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — if so, we will explain why.

Democasino is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration
• Age verification documents may be requested for suspicious accounts
• Any account identified as belonging to a minor is immediately suspended
• Any collected data is securely deleted

If you believe a minor is using Democasino, please contact support@democasino.bizto let us know.

Democasino employs industry-standard technical and organizational measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted
• Firewall & IDS: Detects and prevents unauthorised access
• Two-factor authentication (2FA): An extra layer of security on your account
• Secure data centres: Physical & Digital Access Controlled
• Regular Security Audits: Periodic audits by third parties
• Staff training: Only authorised staff have access to your data

That said, no method of transmission over the internet is 100% secure. In the event of a security breach, we will promptly notify affected members by email and take immediate remedial action.

Democasino may update this privacy policy from time to time. Changes may be prompted by:

• Launch of new services or features
• Legal or regulatory changes
• Security Enhancement
• Improving transparency based on user feedback

For significant changes, a notice will be sent to your registered email and a banner will be displayed on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

You can confirm you have the latest version by checking the "Last Updated" date at the top of the page.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We aim to respond to all privacy-related requests within 30 days. Urgent matters are typically addressed within 48–72 hours.